Privacy Policy
This Privacy Policy explains how West Hollywood Dryer Vent Cleaning (operated by Vertex Appliance Repair) handles information when you contact us or use this website. We keep this policy short and plain.
Information we collect
We may collect:
- Information you give us directly. When you call, text, or email, we may receive your name, phone number, address, and details about your dryer vent issue.
- Basic website analytics. If you visit this website, our hosting provider may collect standard server logs (IP address, browser, pages visited). This information is used to keep the site working and to understand general traffic patterns.
How we use information
We use the information you give us to:
- Schedule and provide dryer vent service
- Send appointment confirmations and follow-ups
- Respond to questions or service requests
- Keep simple records of work performed at your address
Information sharing
We do not sell or rent your personal information to anyone. We may share information only when needed to provide the service (for example, with a property manager or landlord if they are involved in scheduling) or when required by law.
Cookies
This website uses minimal cookies. We do not run third-party advertising trackers. If we add basic analytics in the future, this policy will be updated.
California residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we have collected about you
- Request deletion of your personal information (subject to limits if we need it for service records)
- Request that we do not sell your personal information — though we already do not sell it
To exercise these rights, call 323-747-7098 or text us. We will respond within a reasonable time.
Data retention
We keep service records for as long as needed to operate the business and meet tax or legal requirements. Phone numbers and basic contact details are kept on file unless you ask us to remove them.
Children's privacy
This website is not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy occasionally. Updates are posted on this page with a new "last updated" date.
Contact
Questions about this Privacy Policy? Call 323-747-7098 or visit our contact page.